Refunds & Returns

At Evarcart, customer satisfaction is important to us. Please read our Refunds & Returns Policy carefully before making a purchase.

If you have any questions, contact us at:
📧 buyxongroupllc@gmail.com
🏢 Buyxon Group LLC, 30 N Gould St Ste R, Sheridan, WY 82801

1. Returns Eligibility

We accept returns under the following conditions:

  • The item must be unused, unworn, and in its original condition

  • The item must be returned in original packaging

  • Return request must be made within 7 days of delivery

  • Proof of purchase (order number or receipt) is required

Non-returnable items include:

  • Items marked as Final Sale

  • Gift cards

  • Personalized or customized products

  • Used, damaged, or altered items

2. How to Request a Return

To initiate a return:

  1. Email us at buyxongroupllc@gmail.com

  2. Include your order number, product details, and reason for return

  3. Our team will review and provide return instructions

Returns sent without approval may not be accepted.

3. Refunds

Once we receive and inspect your returned item:

  • We will notify you of approval or rejection

  • Approved refunds will be processed to the original payment method

  • Refunds may take 5–10 business days to reflect, depending on your bank or payment provider

Shipping charges are non-refundable, unless the return is due to our error.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery

  • Provide clear photos or videos of the issue

We will offer a replacement or full refund at no additional cost.

5. Order Cancellations

  • Orders can be cancelled before shipment only

  • Once an order has been shipped, it cannot be cancelled

If eligible, refunds for cancelled orders will be processed within 5–7 business days.

6. Return Shipping

  • Customers are responsible for return shipping costs

  • We are not responsible for lost or damaged return shipments

  • We recommend using a trackable shipping method

7. Exchanges

We do not offer direct exchanges.
If you need a different item, please return the original product and place a new order.

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your credit card company or bank

  • If the issue persists, contact us at buyxongroupllc@gmail.com

9. Policy Updates

Evarcart reserves the right to update or modify this policy at any time.
Changes will be effective immediately upon posting on our website.